Terms of Service - Amivest Solutions Limited

Last Updated: 20 September 2025

These Terms of Service ("Terms") govern your use of Reawoken, our medical record review application and related services ("Service") provided by Amivest Solutions Limited ("Company," "we," "us," or "our"), a company registered in England and Wales.

1. Acceptance of Terms

By accessing or using our Service, you agree to be bound by these Terms and our Privacy & Data Protection Notice. If you do not agree to these Terms, you may not use our Service.

2. Description of Service

Reawoken is our Software-as-a-Service (SaaS) platform that provides AI-powered medical record analysis and review tools specifically designed for personal injury lawyers and legal professionals in the UK. The Service includes:

• Optical Character Recognition (OCR) of medical documents
• AI-powered analysis and summarization of medical records
• Timeline generation and event identification
• Secure document storage and management
• Collaboration tools for legal teams

3. Eligibility and Registration

3.1 Professional Requirements

Reawoken is exclusively available to:

• Qualified solicitors and legal professionals in the UK
• Law firms registered with the Solicitors Regulation Authority (SRA)
• Legal professionals working on personal injury and clinical negligence cases
• Qualified medical professionals involved in medico-legal work
• Healthcare providers participating in legal proceedings or expert witness work

3.2 Account Registration

To use Reawoken, you must:

• Complete our free trial registration process
• Provide accurate, current, and complete registration information
• Maintain and update your account information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized use of your account

3.3 Verification

We reserve the right to verify your professional credentials and may suspend or terminate accounts that cannot be verified.

4. Acceptable Use

4.1 Permitted Use

You may use Reawoken only for:

• Legitimate legal practice in personal injury and clinical negligence matters
• Medical professional work related to legal proceedings and expert witness services
• Processing medical records with proper legal authority or patient consent
• Activities that comply with UK legal and regulatory requirements

4.2 Prohibited Use

You may not:

• Use Reawoken for any unlawful purpose or in violation of applicable laws
• Upload medical records without proper legal authority or patient consent
• Share access credentials with unauthorized individuals
• Attempt to reverse engineer, hack, or compromise Reawoken
• Upload malicious code, viruses, or harmful content
• Use Reawoken to process data for purposes other than legal representation
• Violate patient confidentiality or data protection laws

5. Data Processing and Security

5.1 Client Data

You acknowledge that:

• You remain the data controller for all client medical records uploaded to Reawoken
• We act as a data processor under UK GDPR and Data Protection Act 2018
• You have obtained all necessary consents and legal authority to upload medical records
• You are responsible for ensuring compliance with patient confidentiality requirements

5.2 Security Measures

We implement:

• End-to-end encryption for all data in transit and at rest
• Secure cloud infrastructure with UK/EU data residency
• Access controls and audit logging
• Regular security assessments and monitoring

5.3 Data Retention

• Encrypted medical records are retained for a maximum of 90 days after upload
• Structured analysis outputs are retained for 7 years after case closure (or as instructed by you)
• You may request earlier deletion of your data at any time

6. Intellectual Property

6.1 Our IP Rights

Reawoken, including all software, algorithms, designs, and content, is owned by Amivest Solutions Limited and protected by intellectual property laws. You receive only a limited license to use Reawoken as set forth in these Terms.

6.2 Your Content

You retain ownership of all medical records and client data uploaded to Reawoken. By uploading content, you grant us a limited license to process it solely for the purpose of providing Reawoken's services.

6.3 AI-Generated Analysis

Analysis, summaries, and reports generated by our AI tools are provided to you for your use in legal representation. You may use these outputs in your legal practice, subject to your professional obligations.

7. Service Availability and Support

7.1 Availability

We strive to maintain 99.9% uptime but do not guarantee uninterrupted access to the Service. We may perform maintenance that temporarily affects availability.

7.2 Support

We provide technical support during UK business hours (9 AM - 5 PM GMT, Monday-Friday). Emergency support may be available for critical issues affecting case deadlines.

7.3 Service Changes

We may modify, update, or discontinue features of the Service with reasonable notice. We will not materially reduce functionality without 30 days' prior notice.

8. Fees and Payment

8.1 Free Trial and Subscription Fees

• New users receive a free trial period to evaluate Reawoken
• Following the free trial, a minimum 12-month subscription commitment is required
• Subscription fees are charged according to your selected plan and are payable in advance
• All fees are exclusive of VAT, which will be added where applicable

8.2 Payment Terms

• The minimum 12-month subscription period begins after your free trial expires
• Monthly billing within the 12-month commitment period is available
• Annual subscriptions receive a discount over monthly billing
• Payment is due within 30 days of invoice date
• Late payments may result in service suspension

Contract Completion Requirement: If either party terminates the agreement for any legitimate reason during the 12-month commitment period, the full outstanding contract value for the remaining period is immediately payable.

8.3 Refunds

• Subscription fees are generally non-refundable
• We may provide pro-rata refunds in case of service termination due to our material breach
• Free trial cancellations do not incur any charges

9. Professional Responsibilities

9.1 Legal Professional Obligations

You acknowledge that:

• You remain responsible for all professional and ethical obligations
• Reawoken is a tool to assist, not replace, professional judgment
• You must review and verify all AI-generated analysis before use
• You are responsible for compliance with SRA rules and regulations

9.2 AI Analysis Limitations and Quality Assurance

While Reawoken's AI analysis is designed to be accurate and helpful, you must understand and acknowledge that:

• AI Hallucination Risk: Artificial intelligence systems can sometimes generate information that appears accurate but is actually incorrect or fabricated (known as "hallucination")
• You must review all AI-generated outputs for accuracy and completeness
• You must apply professional judgment to all analysis and not rely solely on AI-generated content
• You must verify critical findings independently through traditional methods
• AI outputs are tools to assist, not replace, professional analysis and decision-making
• You are responsible for ensuring the accuracy of any information used in legal or medical professional contexts

10. Limitation of Liability

10.1 Service Limitations

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• REAWOKEN IS PROVIDED "AS IS" WITHOUT WARRANTIES
• WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED
• WE DO NOT WARRANT THAT REAWOKEN WILL BE ERROR-FREE OR UNINTERRUPTED

10.2 Liability Cap

Our total liability for any claims arising from or related to the Service shall not exceed the fees paid by you in the 12 months preceding the claim.

10.3 Excluded Damages

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or data.

10.4 Professional Liability

We are not responsible for any professional negligence claims or legal malpractice issues arising from your use of Reawoken.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your breach of these Terms
• Your violation of applicable laws or regulations
• Your use of Reawoken in your legal practice
• Any claims by your clients related to your use of Reawoken

12. Termination

12.1 Termination by You

• You may cancel your free trial at any time without charges
• After the free trial, you may terminate your subscription with 30 days' written notice, subject to the minimum 12-month commitment
• Termination will be effective at the end of your current billing period, but payment obligations continue for the full commitment period

Outstanding Contract Payment: Regardless of the reason for termination during the 12-month commitment period, the full value of all remaining subscription fees becomes immediately due and payable.

12.2 Termination by Us

We may terminate your access immediately if you:

• Breach these Terms materially
• Fail to pay fees when due (after 30 days' notice)
• Use Reawoken for prohibited purposes
• Are no longer eligible to use Reawoken

Outstanding Contract Payment: Even when we terminate for legitimate reasons during your 12-month commitment period, the full value of all remaining subscription fees becomes immediately due and payable.

12.3 Effect of Termination

Upon termination:

• Your access to Reawoken will cease
• We will securely delete your data according to our retention policy
• You may request expedited data deletion
• You remain liable for all fees incurred prior to termination

Full Contract Payment Due: The complete outstanding value of the remaining 12-month commitment period becomes immediately payable regardless of which party initiated termination or the reason for termination.

13. Compliance and Regulatory Requirements

13.1 Data Protection Compliance

Both parties must comply with:

• UK General Data Protection Regulation (UK GDPR)
• Data Protection Act 2018
• Relevant provisions of the Data (Use and Access) Act 2025

13.2 Professional Regulation

You warrant that you will:

• Comply with SRA requirements and guidance
• Maintain appropriate professional indemnity insurance
• Use Reawoken in accordance with legal professional standards

13.3 Clinical Governance

Where applicable, you acknowledge responsibilities under:

• NHS data sharing agreements
• Clinical governance requirements
• Patient confidentiality obligations

14. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, government actions, pandemics, cyber attacks, or infrastructure failures.

15. Governing Law and Jurisdiction

These Terms are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy & Data Protection Notice, constitute the entire agreement between us.

16.2 Amendments

We may update these Terms with 30 days' notice for material changes. Continued use constitutes acceptance of amended Terms.

16.3 Severability

If any provision is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

16.4 Assignment

You may not assign these Terms without our written consent. We may assign our rights with reasonable notice to you.

17. Contact Information

For questions about these Terms, contact us at:

Amivest Solutions Limited

54 Brantfell Road

Blackburn BB1 8DL

United Kingdom

Email: info@reawoken.co.uk

Data Protection Officer: Mohammed Amir Elahi